A diner walks in,pays, and disappears.Unlessyou keep them
Zuplin runs your restaurant’s loyalty programme, collects real feedback and pushes your happiest tables to Google — all over WhatsApp. Nothing for your customers to install.
Free to start · No card required · Works with your current billing
Built on the rails your customers already use
One system. Two happy people.
The person behind the counter, and the person in front of it.
For your counter
- Phone number, bill amount, done
- Runs on any phone, tablet or the billing PC
- Rewards locked behind the customer’s OTP
For your customer
A loyalty card that lives in their browser, under your name — not an app they’ll delete.
- Coins credited the moment they pay
- Your logo, your colours, your terms
- Nothing to download, ever
Three steps at the counter.
Nothing else changes.
Pick a step to see what happens — or let it run.
Two fields, after the bill is settled
No POS change, no new hardware, no training deck.
Happy diners go to Google.
Unhappy ones come to you.
Every customer is asked how the meal went. Four and five stars get a one-tap path to your listing — and coins for the trouble. Anything lower never reaches Google: it lands in your dashboard with the reason attached, and pings your outlet manager while the table is still warm.
See how feedback worksOne bad plate doesn’t have to be their last visit.
The complaint arrives with the dish named and the bill attached. One tap sends an apology and a reward — and the same complaint shows up in your item report before it turns into a habit.
A 1–3 star rating never leaves your dashboard. The alert names the dish, the bill and how many times they’ve been in.
“The paneer tikka came out cold and the noodles were too salty.”
Apologise from the dashboard and attach coins to it. It goes out on WhatsApp, under your name, while they still remember the meal.
Every complaint is tied to the items on that bill, so a dish that keeps going wrong shows up as a number instead of a hunch.
Everything that brings a diner back
Customer engagement and loyalty built for the F&B industry — four things working together, not four tools you have to stitch.
A rewards programme that looks like yours, not ours
Set what ₹1 earns, name your own currency, build the reward ladder — then let it run. Points expire on your rules, and the reminder goes out on its own.
Your earn rate and your tiers. Set once, runs on its own.
Your regulars, your lapsers, and everyone in between
Every bill builds the profile: how often they come, what they spend, what they order. The segments build themselves, and each one is an audience you can message.
Built from bills, not guesses. Every segment is a campaign audience.
Campaigns that go out on WhatsApp, not into a spam folder
Images, videos and carousels for a new menu, a new outlet or a quiet Tuesday. Schedule it once and read the delivery, read and click rates per send.
Every send reports what actually happened to it, not just that it went out.
Protect the rating, and find the dish that’s costing it
Feedback is asked for the moment the bill is punched in. The happy tables go to Google. The unhappy ones reach your manager on WhatsApp — with the dish that caused it named.
Which dishes earn the stars, and which quietly cost them.
“Running a small coffee shop, you never really know if people remember you after they leave. Zuplin kind of answered that question for us — turns out a lot of them do, and now they're coming back on purpose. That's honestly all I wanted out of this.”
One price per outlet. No cut of your sales.
Your subscription covers the platform. WhatsApp messages are charged separately at ₹2 per order — that is Meta’s own rate for sending them, passed straight through from a credit balance you top up whenever you want.
Questions restaurant owners ask us
Still stuck? Write to contact@zuplin.in or call +91 98880 32525.
No. Zuplin runs alongside whatever you bill on today. Your cashier opens it in a browser on any phone, tablet or the billing machine and enters the amount after the bill is settled.
Your regulars are already
walking through the door.
Start with one outlet today. Add the rest when you’ve seen it work.
Free to start · No card required · Live the same day